Who we are
TTtest is a Plumber service based in Edinburgh, Lothian. Our website address is https://edinburghplumbing.co.uk.
We are committed to protecting your privacy and handling your personal data responsibly. This policy explains what data we collect, why we collect it, and how we use it.
What data we collect
We may collect the following types of personal data:
- Name and contact details (phone number, email address) when you contact us or submit an enquiry form
- Details of the service you require
- Your property address when arranging a visit or callout
- Basic usage data about how you interact with our website (via analytics tools)
How we use your data
We use the data we collect to:
- Respond to your enquiry and arrange service visits
- Provide quotes and invoicing
- Send confirmation and appointment reminders
- Improve our website and services
We do not sell your personal data to third parties. We do not use your data for unsolicited marketing without your consent.
Legal basis for processing
We process your personal data on the following legal bases:
- Contract performance — to provide the services you have requested
- Legitimate interests — to run and improve our business
- Legal obligation — where required by law
Data retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Contact and job records are typically retained for up to 6 years for accounting purposes.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing of your data
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, contact us at info@edinburghplumbing.co.uk.
Cookies
Our website may use cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser.
Third-party services
Our website may use third-party tools including Google Analytics and review platforms. These services have their own privacy policies which govern how they handle your data.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us:
- Email: info@edinburghplumbing.co.uk
- Phone: 0131 601 0000
- Address: 10 Princes Street, Edinburgh, EH1 1PT